M&S Hacking - WARNING

Marks & Spencer (M&S) recently suffered a major cyber attack, reportedly linked to the hacking group Scattered Spider. The attack, which began around April 25, forced M&S to pause all online orders, causing significant financial losses and widespread disruption. Some stores have also experienced empty shelves and shortages, particularly in food items.

BBC article


What Happened?

  • Hackers encrypted key M&S systems using ransomware, making them inaccessible.

  • Online orders, including the M&S website and app, were halted.

  • Gift cards and returns are currently not being processed.

  • The attack has reportedly cost M&S hundreds of millions in lost revenue.

  • The Metropolitan Police and cybersecurity experts are investigating.

What Should Customers Do?

  1. Monitor Your Accounts – If you have an M&S online account, check for any unauthorized transactions.

  2. Change Your Passwords – If you’ve used the same password for M&S and other sites, update them to unique, strong passwords.

  3. Beware of Phishing Scams – Hackers may try to impersonate M&S via emails or texts. Avoid clicking suspicious links.

  4. Check Store Availability – While physical stores remain open, some products may be unavailable.

  5. Stay Updated – Follow M&S’s official channels for updates on when online services will resume.

This attack is part of a larger wave of cyber incidents affecting UK retailers, including Harrods and Co-op. If you shop online frequently, it might be worth enabling two-factor authentication on your accounts for extra security.


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